Shipping Policy

At wholesale.kids, we are committed to processing and shipping your wholesale orders efficiently and reliably. This policy outlines the details of our shipping procedures. Please review it carefully before placing your order. By placing an order with us, you agree to the terms outlined below.

1. Order Processing Time

We understand that timely delivery is crucial for your business. Most wholesale orders are processed and prepared for shipment within 48 business hours (Monday - Friday, excluding public holidays) after payment confirmation and order verification.

• Peak Seasons & Large Orders: During peak seasons (e.g., pre-holiday periods) or for exceptionally large orders, processing times may be extended. We will communicate any significant delays to you.
• Payment Verification: Orders may be subject to payment verification which can occasionally cause delays. We will notify you if this occurs.

2. Shipping Methods & Carriers

We partner with reputable carriers to ensure your order reaches you safely. Our primary shipping carriers include:

• [Example: FedEx]
• [Example: UPS]
• [Example: USPS (for smaller packages or specific requests)]
• [Example: LTL Freight Carriers (for palletized/very large orders)]

The shipping method used will typically be standard ground shipping unless otherwise specified or requested. For very large orders, we may utilize LTL freight services. If you have specific carrier preferences or require expedited shipping, please contact our wholesale support team before placing your order to discuss options and potential additional costs.

3. Shipping Costs

Shipping costs are determined based on several factors, including:

• The total weight and dimensions of your packed order.
• The shipping destination (ZIP code/postal code).
• The selected shipping method and carrier rates.

Shipping charges will be calculated and displayed during the checkout process in our wholesale portal before you confirm your order. For LTL freight shipments or exceptionally large orders, we may provide a custom shipping quote after your order is placed and before it is finalized.

4. Shipping Destinations

wholesale.kids currently ships to the following regions:

• The contiguous United States.
• [Example: Alaska and Hawaii (may incur additional charges/longer transit times)]
• [Example: Canada (please see international shipping notes below)]
• [Example: We are currently unable to ship to P.O. Boxes for most wholesale orders, APO/FPO addresses, or U.S. Territories. Please provide a physical business address.]

International Shipping (If Applicable)

If you are an international customer (e.g., Canada), please be aware that your order may be subject to import duties, taxes, and customs processing fees, which are levied once the shipment reaches your country. These additional charges are the responsibility of your business. Customs policies vary widely from country to country; please contact your local customs office for more information.

5. Estimated Delivery Times

Once your order has been processed and shipped, estimated delivery times for standard ground shipping within the contiguous US are typically:

• 3-7 business days.

Please note that these are estimates and not guarantees. Delivery times can be affected by factors such as carrier delays, weather conditions, and destination distance from our warehouse in [Your City, State, e.g., Orlando, Florida]. You will receive a tracking number to monitor your shipment's progress.

6. Order Tracking

Once your order is shipped, you will receive a shipment confirmation email containing your tracking number(s). You can use this tracking number on the respective carrier's website to monitor the status and estimated delivery date of your order.

7. Shipping Address Accuracy

It is crucial to provide a complete and accurate shipping address for your wholesale orders. wholesale.kids is not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect or undeliverable address, you may be responsible for any return shipping fees and a reshipment fee if you wish the order to be sent again. Please double-check your shipping information before finalizing your order.

8. Damaged or Lost Shipments

We take great care in packaging your orders to ensure they arrive in excellent condition. However, in the unfortunate event that your order arrives damaged, or if it is lost in transit, please follow these steps:

• Damaged Goods: Contact our wholesale support team at help@wholesale.info or call +1 (352) 530-0883 within [e.g., 7 days] of receiving your order. Please provide your order number, a description of the damage, and clear photographic evidence of the damaged items and packaging. We will work with you to resolve the issue, which may involve filing a claim with the carrier and arranging for a replacement or credit.
• Lost Shipments: If your order has not arrived within a reasonable timeframe beyond the estimated delivery date and tracking information shows an issue, please contact us immediately so we can initiate an investigation with the carrier.

Please retain all original packaging materials until the issue is resolved, as they may be needed for the carrier claim process.

9. Policy Updates

wholesale.kids reserves the right to update this Shipping Policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or require further clarification regarding our Shipping Policy, please do not hesitate to contact our wholesale customer support team:

• Email: help@wholesale.info
• Phone: +1 (352) 530-0883
• (Our business hours are [Your Business Hours, e.g., Monday - Friday, 9:00 AM - 5:00 PM EST])