Returns & Damaged Goods Policy

At wholesale.kids, we are committed to providing our wholesale partners with quality products. Please read our policy regarding returns and damaged goods carefully. By placing an order with us, you acknowledge and agree to these terms.

1. Our "No Returns" Policy (General Terms)

All sales are final. We do not accept returns or exchanges for unsold merchandise, change of mind, overstock, or any reasons other than those explicitly outlined below (i.e., qualifying damaged or defective items).

This policy allows us to maintain competitive wholesale pricing for all our valued retail partners.

We encourage you to carefully review product details and order quantities before finalizing your purchase.

2. Damaged or Defective Merchandise

We take care in packaging our products; however, damages or manufacturing defects can occasionally occur. If you receive an item that is damaged in transit or has a clear manufacturing defect upon arrival, we will offer a replacement for the exact same item, subject to the following conditions:

2.1. Reporting Damaged/Defective Items

You must inspect your order immediately upon receipt.
Any claims for damaged or defective items must be reported to us within [e.g., 7 calendar days] of delivery. Claims reported after this period may not be honored.
To report a damaged or defective item, please contact our Wholesale Support Team via email at help@wholesale.info or call us at +1 (352) 530-0883.
Please provide the following information with your claim:
- Your Order Number
- Item SKU(s) and quantity of the damaged/defective item(s)
- A clear description of the damage or defect
- Clear photographic evidence showing the damage/defect and, if applicable, the packaging. This is mandatory for processing your claim.

2.2. Assessment & Replacement Process

Once we receive your claim and required documentation, our team will review it. This may take [e.g., 2-3 business days].

If the claim is approved, we will process a replacement for the exact same item(s) originally ordered. No substitutions will be permitted.
Shipping Costs for Replacements: As per our wholesale terms, the customer (your business) is responsible for all shipping costs associated with sending the replacement item(s). We will provide you with a shipping quote for the replacement, which must be paid before the replacement is dispatched.
(Developer Note to Client: This is a strict term. Many wholesalers cover replacement shipping for confirmed defects/damages. Please ensure this aligns with your desired customer experience and competitive positioning.)
Return of Damaged Item: We may, at our discretion, require the damaged or defective item to be returned to us. If a return is required, [State who pays for this return shipping - e.g., "you will be responsible for the cost of shipping the damaged item back to us," or if you decide to cover this specific return, state that]. If a return is requested, we will provide instructions. Items must be returned within [e.g., 14 days] of our request.
If a replacement for the exact item is not possible due to stock unavailability, we will discuss alternative solutions on a case-by-case basis, which may include an account credit for the value of the defective item (excluding original shipping).

No cash refunds or general account credits will be issued for damaged goods; replacement is the primary remedy.

3. Shipping Errors on Our Part

In the rare event that we make an error in your shipment (e.g., sending an incorrect item or quantity), please notify us within [e.g., 7 calendar days] of delivery. We will work with you to rectify the error. In cases of confirmed shipping errors on our part, wholesale.kids will cover the costs associated with returning the incorrect item (if applicable) and shipping the correct item to you.

4. Original Shipping Charges

Original shipping charges paid at the time of your order are non-refundable in all circumstances, except in cases where a significant shipping error was made solely by wholesale.kids.

5. Policy Updates

wholesale.kids reserves the right to update this Returns & Damaged Goods Policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.

6. Contact Us

For all matters related to damaged goods, potential returns, or questions about this policy, please contact our Wholesale Support Team:

Email: help@wholesale.info
Phone: +1 (352) 530-0883
(Our business hours are [Your Business Hours, e.g., Monday - Friday, 9:00 AM - 5:00 PM EST])

Last Updated: June 1, 2025